Terms of use
How an order works, who is responsible for what, and what happens when something goes wrong.
Last changed: September 20, 2026
What Flogift is
Flogift is a marketplace that brings a buyer and a flower shop together. The shop assembles and delivers the bouquet; we provide the storefront, the checkout, the payment and a way to follow what is happening.
By using the service you accept this document. If you do not accept it, do not use the service.
Orders and prices
The price belongs to the size, not to the bouquet in general: «25 roses» and «51 roses» are two prices of one product.
The total is calculated by the server from the shop's prices at the moment of ordering. Delivery cost, the free-delivery threshold and the minimum order differ per shop and are shown before you pay.
A bouquet is handmade and live flowers are never identical. The composition may differ slightly from the photo — which is precisely why the photo of the finished bouquet exists.
Delivery is a window, not a minute
You choose a date and a slot. A courier does not teleport, and promising «exactly 14:00» would be promising to be late.
The courier calls the recipient unless you marked the order as a surprise. «Surprise» and «do not sign the card» are different things and are switched on separately.
If the recipient is not there or the phone is unreachable, the shop contacts you.
Photo of the bouquet
The shop may send a photo of the assembled bouquet before delivery. You either approve it or ask for changes — the florist then redoes it and sends another.
Your approval does not move the order to «ready»: when the bouquet is ready is the shop's call.
Cancelling
You can cancel while the bouquet has not been started. After that the flowers are already cut, and cancelling becomes a conversation with the shop rather than a button.
A delivered order cannot be cancelled — that is a refund, and it is settled with the shop.
Payment
You can pay online by bank QR code, or on delivery where the shop allows it.
Pressing «Pay» twice returns the same code rather than creating a second charge.
If money left your account and no order appeared, write to us — the payment and the order are linked and we will see it.
Reviews
A review can be left only on a delivered order, and only one. That keeps a review evidence of a purchase rather than a way to inflate or damage a rating.
We remove reviews containing abuse, other people's personal data or advertising. We do not remove a bad rating for being bad.
Shop accounts
A shop account is issued by the platform after a conversation — a shop does not create one for itself here. You can leave a request on the site.
The shop is responsible for its catalogue, prices, bouquet contents and timings. Appearing on the storefront is a separate decision of the platform.
What you must not do
Order using other people's data without the right to use it, give someone else's contacts as your own, try to reach other people's orders, scrape the catalogue automatically, or interfere with the service.
An account doing any of that will be closed.
Responsibility
The bouquet — its contents, freshness and timing — is the responsibility of the shop that assembled it. The working of the service is ours.
We do not promise the site runs without a minute of interruption: failures and maintenance happen. We warn about long ones.
Changes and disputes
We may change this document; the date of the last edit is at the top of the page.
Disagreements are better settled by talking — write to us. Failing that, the law of the Kyrgyz Republic applies.